RESERVATIONS: Reservations are based on space availability and will be confirmed upon receipt of registration and full payment. 

WAITING LIST: If the program sells out, only upon submission of a waiting list form will you be put on the waiting list. If there is a cancellation, the first person on the list will be contacted and a notice with invoice will be e-mailed.

PAYMENTS: Please make checks payable to I.S.Tours. Registration payments are due no later than September 01, 2023. All payments received after September 01, 2023, are considered late and will be charged a $100.00 late processing fee. Confirmation is subject to space availability at prevailing rates. Please note that payments by credit card (Visa, MasterCard or American Express) will incur a convenience fee of up to 3.1%. Your statement will reflect the name of I.S. Tours when the charge is posted.  NOTE: Your travel documents WILL NOT BE RELEASED if payment is not received by September 01, 2023. 

NAME CHANGES: Name changes are allowed without a fee prior to August 10, 2023.  From August 10 – September 8, 2023, name changes are allowed with a $200 charge. No name changes are allowed after September 8, 2023.  A change of name form must be provided and emailed to I.S.Tours at mayesa@istours.com.  I.S.Tours assumes no responsibility with respect to monies between participants.

CHANGES: The Sacramento Metro Chamber has the right to withdraw the program, or any part of it to make such alterations in the itinerary deemed necessary, or to substitute services of comparable value. Unused portions of the program are not refundable.

EXPENSES: Prices include only those services specifically stated in your tour package. Items such as room service, telephone calls, optional activities and other incidental items not specifically stated in your package, are not included.

CANCELLATIONS: Cancellations must be made in writing and must be emailed to I.S.Tours at mayesa@istours.com.  A $250.00 per person penalty plus any hotel and airline penalties will apply from date of booking through July 1, 2023. July 2 – August 10, 2023, a $500 per person penalty plus any hotel and airline penalties will apply. From August 11, 2023, to date of departure, the full registration fee is non-refundable and may result in loss of entire program cost. There are no refunds for no-shows.

RESPONSIBILITY: The Sacramento Metro Chamber and I.S.Tours, their representatives and agents act only as intermediaries between travel program participants and airlines, hotels and other public service organizations. Both the Sacramento Metro Chamber and I.S.Tours disclaim any liability for claims, losses, damages, costs for expenses arising out of injury, accident or death, inconvenience, loss of enjoyment, loss of pay, upset disappointments, distress or frustration, whether physical or mental resulting from acts of God, weather, overbooking incurred by said persons or operators to either passengers or baggage from whatsoever cause.

I.S.Tours MAINTAINS A TRUST ACCOUNT (#3368097493) to protect its clients’ payments pending distribution to suppliers. Additionally, I.S.Tours participates in California’s Travel Consumer Restitution Fund. Our registration number is 2085879-40. A claim can be filed with the California State Attorney General within 60 days after you suffer or become aware of loss. Registration as a seller of travel does not constitute approval by the state of California.

AIR TRANSPORTATION: For scheduled service, Air Canada and United Airlines are the official airlines for the 2023 Study Mission. Flight delays and cancellations can occur and are completely outside of the control or responsibility of the Sacramento Metro Chamber and I.S.Tours. In the event of a delay or cancellation, Air Canada and/or United Airlines, not I.S.Tours, determines and provides the compensation, if any, to be provided to passenger(s).  Air Canada group tickets cannot be changed and are non-refundable/non-reusable once ticketed. United Airlines tickets are non-refundable once ticketed. Please verify baggage policy for each carrier prior to departure.

DOCUMENTATION: ALL passengers must present a valid U.S. or Canadian passport to travel into Canada and back into the United States. You must submit your name as it appears on this document and your date of birth, as required by TSA. Failure to comply may result in denied boarding and no refunds will apply. Please visit https://travel.state.gov/content/travel/en/international-travel/International-Travel-Country-Information-Pages/Canada.html for specific details.